We have a 14 day returns policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase. Return shipping costs must be borne by the buyer.

To initiate a return, you can contact us at info@sesaro.de. The return costs must be borne by the buyer.

You can contact us at any time at info@sesaro.de if you have any questions about returns.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate and correct the problem.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

exchange
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund is approved. If approved, you will be automatically refunded to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@sesaro.de.